Cebu Pacific Air Reviews

Cebu Pacific Air has an overall rating of 2.9 based on 256 reviews. Customer feedback on Cebu Pacific Air is mixed: Cebu Pacific Air reviewers highlight positive aspects like affordable fares, user-friendly website, good flight options, efficient customer service, which strongly appeal to budget travelers, families, young professionals, frequent flyers. However, Cebu Pacific Air is often criticized for its frequent delays, limited legroom, additional fees for baggage, inconsistent customer support.

2.9/5.0

256 reviews

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All Cebu Pacific Air Reviews (256)
martin_Aguero74
May 22, 2026
"Trying to book was frustrating. The…"
Trying to book was frustrating. The pages were loading really slowly, some of the buttons didn’t respond properly, and the payment screen was more confusing than it needed to be. I ended up having to start over twice, which was super annoying. Compared to most other booking sites I’ve used, this one felt way clunkier and harder to get through
Shawna_reese86
May 21, 2026
"Decent, as Long as You Don’t Need Anything Extra"
The basic experience was fine, honestly. They do a good job of making the standard option look decent enough, which is nice if you’re not expecting much. Just be aware that anything extra costs more, so what seems affordable at first can add up quickly
Marie.parker
May 20, 2026
"I tried to move my Cebu Pacific flight…"
I tried to move my Cebu Pacific flight and wow, it turned into a mini travel nightmare. The fees appeared almost immediately, the options were painfully limited, and the website kept forcing me to start all over like some kind of punishment. The ticket may be cheap, but if your plans change, prepare for maximum frustration.
davidcrank5056
May 02, 2026
"Support Was Really Disappointing"
I’ve dealt with customer support from other companies before, and usually I at least get some kind of clear update. This time, I tried reaching out several times and just kept waiting days without any helpful response. It felt frustrating, especially when all I wanted was a proper reply or some guidance.
victoria1995
April 23, 2026
"Paid quickly"
I can only speak from my own experience, but the payment came through fast and I didn’t run into any issues.
AmandaPickett_24
April 21, 2026
"Refund Came Through, But It Took Some Chasing"
I did eventually get my refund, but it took longer than I expected and I had to check in a few times to keep things moving. I’ve dealt with similar situations before, so I wasn’t too surprised, but it was still a bit frustrating. Customer support was polite enough, just not very quick. Overall, it wasn’t a terrible experience, but there’s definitely room for improvement
cindytownsend8201
April 20, 2026
"Rebooking turned into a hassle"
I tried to rebook my flight, and for some reason the website just kept failing every time I got close to finishing. The fees were also really confusing, so I wasn’t even sure what I was being charged for. I reached out to support, but they were slow to respond and didn’t really help much. Overall, it was a frustrating experience.
yvette1993
April 07, 2026
"Pretty smooth overall"
The line was a little long, but that’s just how places are these days. The staff helped me quickly once I got up there, so it wasn’t a big deal at all
arnzyarce89
March 27, 2026
"Very bad experience"

We had a very frustrating experience with this airline. During booking, we encountered a system glitch, and there was no accessible way to contact customer service by phone. We reached out through chat support to request a reschedule, but instead of receiving any courtesy adjustment, we were required to pay a fare difference.

To make matters worse, the representative rebooked us on the wrong date, and we were then asked to pay another fare difference to correct the mistake. This lack of accountability and poor customer support is extremely disappointing.

Based on this experience, we will not be using this airline again.

Clint.warnock
March 17, 2026
"Long Phone Wait and No Real Help"
I was on hold for way too long, and I started assuming my booking issue wasn’t going to get fixed quickly. When I finally got through, the agent just kept repeating the same thing over and over without actually solving anything. Frustrating experience.
zachariah2004
March 12, 2026
"The flight itself was fine, and…"
The flight itself was fine, and the cabin crew were polite enough when I needed something. I’ll admit I’m always a little wary when traveling because I don’t like feeling like I’m being fooled or brushed off, so I pay attention to how staff treat people. They did help when asked, but the service felt a bit rushed and not especially warm. Nothing really went wrong, it just felt average to me
Christine_hiles78
February 14, 2026
"I flew with Cebu Pacific last…"
I flew with Cebu Pacific last week, the flight itself was okay. Nothing too bad there. The annoying part was waiting for the baggage after we landed. It took quite a while to come out, and you could tell people were starting to get irritated. Thankfully, my bag was totally fine, nothing damaged and nothing missing, so that was a relief. I just wish the staff had explained what was going on with the delay. Overall, not a terrible experience, but yeah, there’s definitely room for improvement.
CraigSwem_22
February 14, 2026
"Online Check-in Was Fine, Just a Little Slow"
I checked in online through cebupacificair.com it went okay. It only took a few minutes since I just had to enter my booking details and pick my seats. The site did slow down at one point, which I kind of expected because their system always seems to act up a bit, but at least it didn’t crash. I got my boarding pass right after and saved it on my phone. Not perfect, but still way better than showing up early and blaming myself for getting stuck in a long airport line
janice_Hopkins05
February 13, 2026
"Not gonna lie, I booked Cebu Pacific…"
Not gonna lie, I booked Cebu Pacific twice this year and both flights ended up being delayed for hours. The frustrating part was there weren’t really any clear updates, they just kept changing the time on the board and in the app. It pretty much messed up my whole day. I understand delays happen, but it feels like this is normal for them. If you have work, a hotel check-in, or another flight after, it’s hard to trust their schedule
kelly-Collins
February 13, 2026
"Really appreciated the updates"
They kept texting me updates the whole time, which was really nice. I didn’t have to wonder what was going on or stress about it, because they kept me in the loop, kept me updated, and that made the whole experience way easier
marlene_Johnson71
February 10, 2026
"I tried booking during their seat sale…"
I tried booking during their seat sale, but by the time all the fees were added, the final price was way higher than expected. The discounts were confusing, and most of the cheap dates disappeared really fast. It felt like they advertised a deal and then made it my problem to figure out why it wasn’t actually that cheap. Not a great experience.
HiramTomopoulos_82
February 02, 2026
"Delayed bag and damaged when it arrived"
My luggage didn’t make it to Cebu with me, and I actually had to wait almost two days before I got it back. When it finally showed up, one of the wheels was broken and the side was badly scratched. The staff were polite, but updates were really slow, and I had to keep following up myself. Overall, actually not a great experience
Lois_aman70
February 01, 2026
"Comfy enough for a short trip"
I wouldn’t say it’s super roomy, but it felt comfortable enough on my short flight. I can’t really say how it would be for a longer one, but for the time I was in it, it was fine
Joyce-rzeczycki
February 01, 2026
"The boarding lines were really long…"
The boarding lines were really long, and the staff seemed a little confused about what was going on too. It wasn’t the worst experience, but it did make me realize how much smoother things feel when there’s clear direction and communication from the start...
LEDBETTER
January 30, 2026
"Refund came through, but it took ages"
I did get my refund in the end, so that part was sorted, but it took way too long. I had to wait and wait, and it just felt like it could’ve been handled much faster...

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